nuvo77 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you hold as a data subject.
These cards highlight our core privacy commitments. They summarise — but do not replace — the full legal text below. Please read all clauses carefully.
All data transmitted between your device and nuvo77 is protected by 256-bit SSL/TLS encryption. Account credentials are stored using industry-standard hashing. We conduct regular security audits to safeguard your information.
nuvo77 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Data shared with partners is limited strictly to what is necessary to operate your Account and process transactions.
You have the right to access, correct, and request deletion of your personal data. nuvo77 processes all data subject requests within 30 days. Contact [email protected] to exercise any of your rights described in this Policy.
nuvo77 collects only the personal data that is genuinely necessary to operate your Account, process payments, conduct KYC verification, and meet our legal obligations. We do not collect data beyond what serves a clearly defined purpose.
nuvo77 uses cookies to improve platform performance, maintain your session, and — with your consent — personalise your experience. Our Cookie Policy section below explains every category of cookie we use and how to manage your preferences.
We notify you of any material changes to this Privacy Policy before they take effect. You will never be surprised by a change in how nuvo77 handles your data — we communicate clearly, in plain English, well in advance.
1.1 nuvo77 ("we", "us", "our", "the Platform") operates the online betting and gaming platform accessible at https://nuvo77.cam. In delivering our services to registered members in Indonesia and internationally, nuvo77 necessarily collects and processes personal data. We recognise that your personal data belongs to you, and we are committed to handling it with transparency, care, and respect.
1.2 This Privacy Policy is intended to give you a clear understanding of the types of personal data nuvo77 collects, the purposes for which it is processed, the parties with whom it may be shared, and the rights you hold under applicable data protection principles.
1.3 This Policy should be read alongside nuvo77's Terms and Conditions, which govern your use of the Platform more broadly, and our Responsible Gaming page. Together, these documents form the core framework governing your relationship with nuvo77.
1.4 If you have any questions about how nuvo77 handles your personal data, or if you wish to exercise any of your data rights, please contact us at [email protected]. We aim to respond to all privacy-related enquiries within five business days.
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, location data, email address, IP address, or any factor specific to that person's identity. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Subject" | The individual to whom Personal Data relates — in this context, a registered nuvo77 player or website visitor. |
| "Data Controller" | nuvo77, which determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third party that processes Personal Data on behalf of nuvo77 under a data processing agreement (e.g., a payment gateway or KYC verification provider). |
| "KYC" | Know Your Customer — the identity and age verification process that nuvo77 applies to all registered accounts prior to enabling withdrawals or full platform access. |
| "Cookies" | Small text files stored on your device by your browser when you visit the nuvo77 website, used to maintain session state and improve user experience. |
3.1 Registration Data. When you create a nuvo77 Account, we collect: your full legal name (as it appears on your Indonesian national identity card / KTP or passport), date of birth, email address, mobile phone number, and residential address. This information is required to open an Account and is used for identity verification and account administration.
3.2 Identity Verification (KYC) Data. To comply with our KYC obligations, we may collect copies of government-issued identity documents (KTP, passport), proof of residential address, selfie photographs, and payment method ownership evidence. KYC data is retained for the period specified in Section 7 of this Policy.
3.3 Financial Data. When you make deposits or withdrawals, nuvo77 collects transactional data including: payment method type (e.g., BCA, BRI, OVO, DANA), partial account or reference numbers, transaction amounts in IDR, timestamps, and transaction status. nuvo77 does not store full bank account numbers or card numbers beyond what is technically necessary to complete the transaction.
3.4 Betting and Gaming Activity Data. We record all bets placed, games played, wager amounts, outcomes, bonus usage, and account balance changes. This data is used to provide the core gaming service, detect fraud, resolve disputes, and improve platform features.
3.5 Technical and Device Data. When you access nuvo77, we automatically collect: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This data is collected via server logs and cookies.
3.6 Communications Data. When you contact nuvo77 support via live chat, email, or WhatsApp, we retain records of those communications including the content of messages, timestamps, and the resolution applied. This data is used to maintain service quality and resolve disputes.
3.7 Voluntary Information. Additional information you choose to provide — for example, in a support ticket, a feedback submission, or a responsible gaming self-assessment — is collected and processed for the purpose for which it was provided.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Contact | Name, email, phone, address, date of birth | Account creation, KYC, customer support |
| KYC Documents | KTP scan, selfie, address proof | Age & identity verification, compliance |
| Financial | Payment method type, transaction amount, reference | Payment processing, fraud prevention |
| Gaming Activity | Bets, game results, bonus history | Service delivery, dispute resolution |
| Technical / Device | IP address, browser, device type | Security, fraud detection, analytics |
| Communications | Support chat transcripts, emails | Quality assurance, dispute resolution |
nuvo77 uses your personal data only for purposes that are legitimate, proportionate, and consistent with the reason the data was originally collected. The primary purposes for which we process your data include:
nuvo77 processes your personal data on the following legal bases:
6.1 General Principle. nuvo77 does not sell, rent, or commercially trade your personal data. Data is shared with third parties only to the extent necessary to deliver the services you use and to meet our legal obligations.
6.2 Payment Processors. To process deposits and withdrawals, nuvo77 shares relevant transaction data with payment processing partners including local bank transfer gateways serving BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, and Bank Permata accounts; e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja); and international card networks (Visa, Mastercard). These parties act as data processors under binding agreements.
6.3 Identity Verification Providers. nuvo77 uses third-party KYC verification services to validate identity documents. These providers receive only the documents and data necessary to complete the verification and are contractually prohibited from using that data for any other purpose.
6.4 Game Content Providers. To deliver the games available on nuvo77 — including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — technical data including your player ID, session data, and game history is shared with those providers to the extent required for gameplay and dispute resolution.
6.5 Legal and Regulatory Authorities. nuvo77 may disclose personal data to law enforcement agencies, financial regulators, or other government bodies when legally required to do so, or when nuvo77 reasonably believes disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
6.6 Corporate Transactions. In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to confidentiality obligations and notification to you where required by law.
7.1 Active Accounts. For as long as your nuvo77 Account remains active, we retain all personal data necessary to provide our services, maintain accurate financial records, and comply with ongoing legal obligations.
7.2 Closed Accounts. Following closure of your Account — whether requested by you or initiated by nuvo77 — we retain your personal data for a minimum period of five (5) years. This retention period reflects standard financial record-keeping obligations and the limitation periods applicable to potential legal claims.
7.3 KYC Documents. Identity verification documents are retained for a minimum of five (5) years from the date of verification or from the date of Account closure, whichever is later, in line with anti-money-laundering record-keeping standards.
7.4 Communications. Support chat transcripts and email correspondence are retained for a period of three (3) years from the date of the most recent interaction in that support thread.
7.5 Marketing Data. If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not send you communications you have declined.
7.6 Deletion. At the end of the applicable retention period, nuvo77 will securely delete or anonymise your personal data in accordance with our internal data lifecycle management procedures.
8.1 Technical Measures. nuvo77 implements a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
8.2 Organisational Measures. Access to personal data within the nuvo77 organisation is restricted to employees and contractors who genuinely need it to perform their roles. All personnel with data access are subject to confidentiality obligations. nuvo77 conducts regular data protection training for relevant staff.
8.3 Limitations. Despite our best efforts, no electronic transmission or data storage system is entirely risk-free. nuvo77 cannot guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights, nuvo77 will notify affected individuals in a timely manner.
8.4 Your Responsibility. The security of your Account also depends on you. Use a strong, unique password for your nuvo77 Account. Do not share your login credentials with anyone. nuvo77 will never ask for your password via support chat, email, or any other channel. If you suspect unauthorized access to your Account, contact [email protected] immediately.
9.1 What Are Cookies. Cookies are small text files placed on your device when you visit nuvo77. They allow the platform to recognise your browser, maintain your session, and improve your experience across visits.
9.2 Categories of Cookies Used by nuvo77.
| Category | Required? | Purpose |
|---|---|---|
| Strictly Necessary | Always Active | Maintain your login session, load balancing, security tokens, and core platform functionality. Cannot be disabled without breaking the Platform. |
| Performance | Consent Required | Anonymous analytics data used to measure page load times, identify technical errors, and improve platform performance. No personally identifiable information is collected. |
| Functional | Consent Required | Remember your language preference, display settings, and game lobby filters across sessions. These cookies improve convenience but are not essential. |
| Marketing | Consent Required | Track whether you arrived via a referral link and support retargeting campaigns. nuvo77 does not use third-party advertising cookies that share your data with external ad networks. |
9.3 Managing Cookies. You may manage your cookie preferences through your browser settings, which allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to nuvo77. Disabling other categories may reduce the quality of your experience. Detailed browser-specific instructions for managing cookies are available through your browser's help documentation.
10.1 nuvo77 operates as an international platform and, as such, your personal data may be processed by our service providers in countries other than Indonesia. These transfers may occur in connection with payment processing, cloud hosting, KYC verification, or game content delivery.
10.2 When personal data is transferred outside of Indonesia, nuvo77 ensures that appropriate safeguards are in place to protect your data. These may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those described in this Policy, or reliance on the recipient country's adequacy designation where applicable.
10.3 By using the nuvo77 platform, you acknowledge and consent to the transfer of your personal data to countries outside Indonesia where necessary for the purposes described in this Policy.
11.1 The nuvo77 platform is strictly for adults aged 21 and over. 21+ ONLY nuvo77 does not knowingly collect personal data from individuals under the age of 21.
11.2 If nuvo77 discovers that an Account has been opened by a person under 21, or that personal data has been provided by a minor, the Account will be immediately suspended, all associated gaming activity will be voided, deposited funds will be returned to the verified payment source, and all collected data will be deleted promptly.
11.3 If you are a parent or guardian and believe that a minor in your care has created a nuvo77 Account or submitted personal data, please contact us immediately at [email protected] so that we can take the appropriate action without delay.
As a data subject, you hold a number of rights in relation to the personal data nuvo77 holds about you. nuvo77 is committed to facilitating the exercise of these rights in a timely and straightforward manner. To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and specify which right you wish to exercise.
You have the right to request a copy of the personal data nuvo77 holds about you, along with information about the purposes for which it is processed and the parties with whom it has been shared. We will provide this within 30 days of a valid request.
If any personal data nuvo77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most data, you can update your information directly in your Account settings. For KYC documents, contact support.
You may request that nuvo77 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our retention obligations described in Section 7.
You may request that nuvo77 restrict processing of your data in certain circumstances — for example, while you contest the accuracy of your data or while a legitimate interest objection is being assessed.
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that nuvo77 provide your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, nuvo77 will cease processing your data for that purpose immediately and without exception.
13.1 The nuvo77 platform integrates services from third-party providers to deliver payment processing, game content, identity verification, and analytics. When you interact with these integrated third-party services, those providers may process your data in accordance with their own privacy policies.
13.2 nuvo77 selects third-party partners carefully and requires contractual commitments to data protection standards consistent with this Policy. However, nuvo77 is not responsible for the independent privacy practices of third parties beyond the scope of our data processing agreements with them.
13.3 The nuvo77 website does not contain links to external third-party websites. If you navigate to any external website independently, that site's privacy practices are governed by its own privacy policy and are entirely outside nuvo77's control.
14.1 nuvo77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
14.2 Where a change materially affects your rights or the way nuvo77 handles your personal data, we will notify registered players by email or via a prominent in-platform notification prior to the change taking effect. We will give you reasonable notice — typically a minimum of 14 days — before material changes apply.
14.3 Your continued use of the nuvo77 platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not accept the updated Policy, you should cease using the platform and contact support to close your Account.
15.1 Privacy Enquiries. For any question, concern, or request relating to this Privacy Policy or the way nuvo77 handles your personal data, please contact our support team using the details below:
15.2 Complaints. If you are not satisfied with nuvo77's response to a privacy enquiry or data rights request, you have the right to escalate your complaint. nuvo77 is committed to working with you to resolve any concern. Details of the applicable complaints and escalation procedure are set out in our FAQ.
15.3 General Queries. For general questions about your Account, deposits, withdrawals, games, or bonuses that are not privacy-related, please consult our FAQ page or contact our support team via live chat. Our Indonesian-speaking agents are available 24 hours a day, 7 days a week (WIB).
Visit our FAQ for quick answers, review our Terms and Conditions, or head to the Responsible Gaming page for player protection tools.